Western Isles Rape Crisis Centre will only collect, process, and store information about you that you have willingly provided. We aim to be open about collecting this information and clear about what we will use it for.
We will process your personal data on the basis of your consent and/or our legitimate interests (which include the administration and improvement of our websites, the provision of information about our services, and compliance with applicable laws, rules, and regulations).
We will never sell or swap your details.
There are times when we may be forced to share your information with police, regulatory bodies, or legal advisors without your permission (sometimes referred to as ‘breaching confidentiality’). This could be for one of the following reasons:
• where the user is disclosing information about an act of terrorism;
• where a court orders WIRCC to disclose information;
• where there is reasonable cause to suspect that an adult’s life may be in immediate danger;
Cookies
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide a better user experience, and understand how the website performs, and analyse what works and where it needs improvement.
As per most online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, in all providing you with a better and improved user experience and help speed up your future interactions with our website. These include partner cookies such as Facebook and Google.
To find out more about cookies click here.
Keeping your data safe
We constantly work to make sure that your data is properly protected through encryption, firewalls, and monitoring.
We make sure that your data is only seen by people who need to view it for their work and that our staff is trained in protecting your information.
Keeping your information up to date and how long we keep it for
Where possible we keep our records up to date and use public records to do this in some cases. We are more easily able to do this if you let us know when your details change.
We will hold your personal information on our systems for as long as is necessary for the relevant activity.
Right to access your information
You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.
You also have a right to us to correct, delete, or restrict your personal data. You may ask us to send your information to someone else or to give you the information in a way that makes it easy for you to pass on. You can also object to or withdraw your permission for us to process your information, which we will do unless it is necessary for the purpose you have provided it.
If you want to exercise any of these rights, send a description of your request (including the information you want to access, if applicable) and proof of your identity by post to
Western Isles Rape Crisis Centre
PO Box 9929
Stornoway
Isle of Lewis
HS1 2DS
We cannot accept requests via email so that we can ensure we provide the information to the correct person.
Right to complain
If you are not happy about the way in which we are processing your personal data, please contact us. You also have the right to make a complaint to the UK Information Commissioner’s Office.
